Terms & Conditions
1. GENERAL AGREEMENT
AS “MÁDARA Cosmetics”, registration No. 40003844254, having its registered office at Zeltiņu iela 131, Mārupe, LV-2167, Latvia (hereinafter – MÁDARA), provides access to and operates the B2B online store horeca.madaracosmetics.com (hereinafter – Website) in accordance with these Terms & Conditions.
By registering an account, the Business Customer (hereinafter – Customer) confirms that they have read, understood, and accepted these Terms & Conditions in full. These Terms apply exclusively to purchases made by legal entities or self-employed persons acting within their professional or commercial activities.
MÁDARA may amend these Terms at any time by publishing updated Terms on the Website. Continued use of the Website constitutes acceptance of the updated Terms.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1. Eligibility
The Website is intended solely for:
- registered companies;
- legal entities;
- self-employed persons acting professionally;
- HoReCa operators (hotels, restaurants, cafés), hospitality service providers;
- authorised business representatives.
2.2. Registration Requirement
Order placement through the Website is strictly limited to registered B2B customers.
Non-registered visitors can not submit orders.
To create an account, the Customer must provide accurate business details, including company name, registration number, VAT number (where applicable), and business contact information. MÁDARA may verify this information and may refuse or revoke access at its discretion.
2.3. Account Use
The Customer is responsible for:
- safeguarding login credentials;
- restricting access to authorised personnel;
- all activities performed under their account.
MÁDARA may suspend or disable accounts in cases of misuse or breach of these Terms.
3. DATA PROCESSING
MÁDARA processes personal data of business representatives for:
- account administration;
- order processing and delivery;
- invoicing;
- business communication;
- fulfilment of legal obligations.
The data is processed on the basis of contract performance, legitimate interest, or legal obligation. Business contacts may receive business-related marketing communications unless they opt out.
Further details are provided in the Privacy Policy.
4. PURPOSE OF THE WEBSITE
The Website functions as:
- a B2B ordering environment for MÁDARA’s hospitality service providing partners;
- an information platform.
It is not intended for end consumer use.
5. PRODUCTS AND USE
Products available on the Website are primarily intended for use as amenities within hospitality and similar business environments. Resale is permitted but is not the primary intended use.
The Customer bears full responsibility for:
- appropriate storage conditions;
- correct handling and use of cosmetics once delivered;
- stock rotation and monitoring of best-before dates;
- management of batch information;
- correct use and hygiene maintenance of refillable products and packaging within their premises.
MÁDARA accepts no liability for damage, loss, or non-compliance arising from improper storage, handling, or use by the Customer after delivery.
6. ORDERING AND PAYMENT
6.1. Ordering Process
Orders may only be submitted by registered B2B customers via the Website. An order becomes binding once payment is successfully completed.
6.2. Payment Terms
All orders require full pre-payment.
Accepted payment methods:
- bank card;
- PayPal; Shop Pay; Apple Pay; Google Pay
- online bank transfer (if supported at checkout).
No credit terms are offered.
No unpaid orders exist under this model.
An invoice is automatically issued and sent by e-mail after successful payment.
6.3. Order Modifications and Cancellation
Orders cannot be modified or canceled after payment.
MÁDARA may cancel orders due to technical errors, unavailability of goods, or suspected misuse. Refunds will be issued accordingly.
7. PRICING AND TAXES
Prices on the Website are publicly visible to all visitors. Prices are displayed without VAT.
Shipping costs and applicable taxes are calculated at checkout based on delivery address, courier selection, and the ordered product quantity.
Any customs duties, import taxes, or similar charges must be borne exclusively by the Customer.
8. DELIVERY POLICY
8.1. Delivery Times
Standard delivery takes 4–10 business days after processing and dispatch.
Orders placed by 13:00 GMT+2 are processed the same business day.
Order processing times may vary due to order volume, product availability, or promotional activity.
8.2. Delivery Destinations
MÁDARA ships to listed European countries only, as displayed at checkout. Delivery to PO boxes is not available.
Shipping fees vary by country, courier, and ordered product quantity, and are calculated automatically at checkout.
8.3. Delivery Confirmation
A delivery note will be sent to the customer via e-mail and serves as delivery confirmation once the courier service will confirm delivery of goods.
8.4. Taxes and Duties
Additional duties or taxes may apply upon receipt and must be paid by the Customer. MÁDARA is not responsible for informing customers of such charges and will not reimburse them.
9. RETURNS POLICY
Returns are accepted only for:
- damaged goods;
- defective goods;
- non-conforming goods;
- manufacturing defects;
- product withdrawals or recalls;
- cases where more goods were delivered than invoiced.
Returns must be:
- reported within 30 days of delivery;
- pre-approved by MÁDARA customer service;
- requested via horeca@madaracosmetics.com;
- securely packaged for return transport.
Correctly delivered, undamaged, and correctly ordered goods are not eligible for return.
10. INTELLECTUAL PROPERTY
All trademarks, designs, names, text, imagery, audiovisual materials, and Website content are the property of MÁDARA or its licensors. They may not be reproduced, distributed, or used without prior written permission.
Business Customers may use approved product materials solely for presenting, listing, or offering MÁDARA products within their professional activity.
11. CUSTOMER RESPONSIBILITIES
The Customer shall:
- use the Website in compliance with law and these Terms;
- refrain from altering, disrupting, or interfering with Website functionality;
- ensure accurate business data is provided;
- use products in accordance with MÁDARA guidelines and applicable regulations.
The Customer is liable for all losses caused to MÁDARA by any breach of these obligations.
12. THIRD-PARTY LINKS
The Website may include links to third-party websites. MÁDARA is not responsible for their content, accuracy, policies, or security. Accessing such websites is at the Customer’s risk.
13. LIMITATION OF LIABILITY
To the extent permitted by law, MÁDARA shall not be liable for:
- business interruption;
- loss of profits;
- loss of revenue, contracts, data, or goodwill;
- access delays or failures;
- inaccuracies or omissions in Website content;
- system failures or technical malfunctions;
- events beyond MÁDARA’s reasonable control.
In all cases, MÁDARA’s liability is limited to the net value of the affected order.
14. INDEMNIFICATION
The Customer agrees to indemnify and hold harmless MÁDARA from all claims, losses, damages, or liabilities arising from:
- breach of these Terms;
- unauthorised use of the Website;
- improper handling, storage, or resale of products;
- violation of intellectual property rights.
15. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the Republic of Latvia.
Parties shall seek to resolve disputes through negotiation. If settlement cannot be reached, disputes shall be submitted to the competent courts of Latvia.
16. FORCE MAJEURE
MÁDARA shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, governmental restrictions, war, terrorism, or failures by third-party service providers.