FAQ

How does MÁDARA’s wholesale toiletry refill service work?

MÁDARA’s wholesale toiletry refill service is designed for hotels, guesthouses, short-term rentals, spas, and restaurants. You can order hotel toiletries in bulk, including 235 ml refillable hotel dispensers and 1 L eco refills. Buying hotel toiletries in bulk reduces long-term costs, cuts packaging waste, and ensures a steady supply of sustainable, premium amenities for your guests.

How can hotels and hospitality businesses buy toiletries in bulk from MÁDARA?

To purchase MÁDARA hotel toiletries in bulk, register for a hospitality partner account. Once approved, you can log in, select hotel amenities, choose refill quantities, and reorder at any time. Our wholesale partner system makes ordering hotel toiletries fast, efficient, and cost-effective for hospitality businesses looking for natural and eco-friendly guest amenities.

What is the minimum order value for MÁDARA wholesale toiletries?

The standard minimum order value for MÁDARA wholesale hotel toiletries is 20 EUR.

For new hospitality partners, there is a special trial set priced at 10.90 EUR, which can be ordered as a stand-alone first order even though it is below the usual 20 EUR minimum. The trial set includes 4 × 235 ml dispensers (without refills) and allows hotels and hospitality businesses to test our refillable hotel toiletries and guest amenity concept before placing larger wholesale orders.

Can I place a wholesale order without a registered business?

MÁDARA wholesale hotel toiletries are currently available only to registered hospitality businesses. Registration ensures verified partnerships, access to wholesale pricing, and tailored service for hotels, spas, and other professional hospitality operations.

What types of refillable toiletries does MÁDARA offer?

MÁDARA offers a premium toiletries collection that includes Hand & Body Wash, Shampoo, Conditioner, and Body Lotion in 235 ml refillable dispensers and 1 L eco refills. Durable wall-mounted dispenser holders are available for guest bathrooms and washrooms, helping hotels and hospitality properties create a consistent, branded guest bathroom experience with natural, Nordic-inspired amenities.

Are MÁDARA hotel toiletry refills sustainable and eco-friendly?

MÁDARA hotel toiletry refills are made from recyclable mono-plastic materials and come in refillable bottles. Using 1 L refills with 235 ml dispensers reduces plastic waste, lowers the environmental footprint of guest amenities, and supports sustainable, eco-friendly hospitality practices.

Are MÁDARA toiletry formulas safe and certified for guest use?

MÁDARA hotel toiletry formulas meet EU safety and quality standards (GMP ISO 22716:2007) and are produced under B Corp® certification. The formulas are 96–99% natural, vegan, and suitable for all skin types, making them ideal for hotels, spas, and eco-conscious guests looking for safe, high-quality natural hotel toiletries.

What is the shelf life or expiry date of MÁDARA hotel toiletries?

All MÁDARA hotel amenities display a PAO (Period After Opening) symbol of 6 months. We recommend using each toiletry product within six months of opening for best quality and freshness.

How many times can I refill the hotel toiletry dispensers?

Our refillable hotel dispensers can be reused multiple times with MÁDARA eco refills. For hygiene and guest safety, we recommend regularly checking pumps and closures and replacing dispensers at least every six months or sooner if damaged. This helps hotels maintain a high standard of hygiene and guest experience while using refillable hotel toiletries.

How do refillable hotel toiletries reduce costs and waste?

Refillable hotel toiletry dispensers help cut long-term costs by reducing the need for single-use mini bottles and individual amenities. Hotels, restaurants, and spas benefit from sustainable bulk purchasing while minimizing plastic waste. At the same time, premium, nature-inspired hotel toiletries upgrade the guest experience and support a visible sustainability concept in bathrooms and washrooms.

Does MÁDARA ship wholesale toiletries internationally?

MÁDARA ships wholesale hotel toiletry orders to hospitality businesses across Europe. Delivery availability, shipping fees, and any specific conditions for your destination are defined in our Shipping & Returns policy. For detailed information about available countries and shipping conditions, see our Shipping & Returns policy.

How long does delivery take for bulk toiletry orders?

Orders are typically processed within 1–4 business days. Shipping usually takes up to 10 days, depending on your destination country and the courier service. Actual delivery times for hotel toiletries may vary based on location and order volume. For full details on delivery times and service conditions, see our Shipping & Returns policy.

Can I ship my bulk toiletry order to multiple locations?

You can ship to multiple hotel or property addresses by placing separate orders for each location. This is convenient for hotel groups, multi-property owners, and hospitality chains that need hotel toiletries delivered directly to several sites. Any location-specific conditions are explained in our Shipping & Returns policy.

Can I mix different toiletry refills in one case?

Yes. You can combine different MÁDARA toiletry refills (for example, shampoo, conditioner, body lotion, and hand & body wash) in a single wholesale order to match your hotel or spa’s specific guest amenity needs.

Can I cancel my order?

Wholesale orders for hotel toiletries cannot be cancelled once they have been placed. Orders are processed automatically for picking and dispatch to ensure reliable supply for hospitality operations. For more details on order processing and cancellation rules, see our Shipping & Returns policy.

Can I change my shipping address after making a purchase?

After a wholesale order is placed, we cannot change the delivery address. Once the shipment has been handed over to the courier, you may contact the courier directly to request redirection or an alternative delivery arrangement, subject to the courier’s conditions and local availability. Any limitations are outlined in our Shipping & Returns policy.

How can I sign up to receive your special offers and promotions?

You can subscribe to our newsletter at checkout or via the website footer. Subscribers receive exclusive wholesale offers, product news, and sustainability updates from MÁDARA, including promotions tailored to hotels and hospitality businesses looking for premium, eco-friendly guest toiletries.

Where can I enter a discount code when ordering MÁDARA wholesale toiletries?

You can enter your discount or promo code on the cart or checkout page before completing payment. Once applied, your discount will appear in the order summary for your wholesale hotel toiletry purchase. For details on how discounts are applied, see our Payments policy.

How can I find out about MÁDARA’s special offers and wholesale discounts?

Stay updated by joining the MÁDARA newsletter or following us on social media. We regularly announce exclusive hospitality partner offers, seasonal promotions, and limited-time bulk order discounts for hotel toiletries and guest amenities.

What payment methods are accepted for wholesale toiletry orders?

MÁDARA accepts Visa, Visa Electron, MasterCard, Maestro, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna for secure and convenient checkout on wholesale hotel toiletry orders. Any additional payment conditions are described in our Payments policy.

When is payment required for wholesale orders?

All wholesale toiletry orders require pre-payment at checkout. Payment is processed securely when you place your order for hotel toiletries and guest amenities. For full payment terms and conditions, refer to our Payments policy.

Will I receive a VAT invoice for my wholesale toiletry purchase?

Yes. After each wholesale order, a VAT invoice with your business details is automatically emailed for your accounting records. This is suitable for hotels, guesthouses, and other hospitality businesses that require proper documentation of hotel amenity purchases.

What to do if my payment is not accepted?

If a payment has been declined due to unknown reason, MÁDARA suggests trying another payment method, however, if such is unavailable, please contact us. MÁDARA reminds that a payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.

Where can I find ingredient lists and documentation for MÁDARA hotel toiletries?

Full ingredient (INCI) lists for MÁDARA hotel toiletries are available on the product pages and on the product packaging. If your hotel or spa requires additional documentation for professional or regulatory purposes, our team can provide further information on request via horeca@madaracosmetics.com.

How should I install and maintain the wall-mounted hotel toiletry dispensers?

MÁDARA wall-mounted holders for 235 ml hotel toiletry dispensers are designed for stable and long-term use in guest bathrooms and washrooms. Install the holders according to the included instructions, using suitable fixings for your wall surface. Regularly wipe the dispensers and holders with a damp cloth and non-aggressive cleaning agents, and check that pumps and closures work smoothly. Proper installation and maintenance help ensure a clean, professional presentation of your refillable hotel toiletries and a consistent guest experience.

Can I return wholesale toiletries if I’m not satisfied?

We accept returns only for defective, damaged, or non-conforming goods. Returns are not accepted for correctly delivered, non-defective hotel toiletries. Returns and claims for wholesale hotel toiletries are accepted only in the following cases:
• More products are delivered than ordered and invoiced.
• The wrong product is delivered compared to the order and invoice.
• Products are damaged during delivery.
• Products have manufacturing defects (damaged or faulty items).
• Products are subject to an official product withdrawal or recall.

Any issue must be reported within 30 days of delivery. For transport damage, notify us as soon as possible and include clear photos of the outer packaging, labels, and damaged goods. Send a written return request to horeca@madaracosmetics.com, including your order number, invoice number, and a description of the issue. All returns must be pre-approved by our customer service team before goods are sent back. Products must be securely packaged for return transport to avoid further damage. Approved returns are usually handled by replacement of goods or by issuing a credit according to our wholesale return policy. Full return conditions are set out in our Shipping & Returns policy.

Who pays for return shipping in case of defects or damage?

For approved claims relating to defective, damaged, or recalled goods, our customer service team will confirm the return or disposal process, including any return shipping arrangements. Returns of non-defective products or goods sent back without prior approval are not accepted and may be returned at the customer’s expense. Detailed information about return shipping responsibilities is provided in our Shipping & Returns policy.

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